Refund policy

Last updated: October 8, 2026

GP Pets is an online store operated by GP Products, based in California, USA. We want you and your pet to be happy with your order.

30-day returns

You can return most items within 30 days of delivery. To be eligible, the item must be unused, clean, free of pet hair and odors, and in its original packaging. For hygiene reasons, beds and mats that have been used can't be returned unless they are damaged or defective.

Damaged, defective or wrong items

If your item arrives damaged or defective, or you received the wrong item, contact us within 30 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, including shipping, and you won't pay anything to return it.

Changed your mind?

For returns that aren't due to our error, we'll send you a prepaid return label and the cost of that label is deducted from your refund. Original shipping charges are not refundable for these returns.

How to start a return

Contact us with your order number and the item you want to return.
We'll email you return instructions and a return label. Our products ship from the brands that make them, so returns often go back to the brand's warehouse; please don't send items back without our instructions, or we can't track your return.
Pack the item securely in its original packaging and drop it off with the carrier.

Refunds

Once your return is received and checked (or once we've confirmed a damaged or defective item), we'll refund your original payment method within 7 business days. Your bank may take a few extra days to show it. We refund to your original payment method, not store credit.