Shipping policy

Last updated: October 8, 2026

GP Pets is an online store operated by GP Products, based in California, USA.

Where we ship

We currently ship to addresses in the United States only.

How your order ships

Our products ship directly from the US brands that make them. If your order includes items from more than one brand, they will arrive in separate packages, each with its own tracking number.

How long it takes

Processing: 1–5 business days for the order to be packed and handed to the carrier.
Delivery: 3–7 business days after it ships.
Total: most orders arrive within 4–12 business days of purchase. Orders to Alaska, Hawaii and US territories can take up to 15 business days.

Business days are Monday to Friday, excluding US federal holidays.

Shipping cost

Shipping is calculated at checkout from the carrier's rate for your address. You will always see the exact cost before you pay.

Tracking

You will receive an email with tracking information as soon as each package ships.

If your order is delayed

If we can't ship your order within the time stated above, we will email you before that deadline with a new estimated shipping date and the choice to cancel your order for a full refund. If you cancel, we refund your original payment method within 7 business days. If we can't give you a new date, we will cancel the order and refund you in full.

Lost or damaged packages

If your package arrives damaged, or tracking shows no movement for 7 business days, please contact us with your order number (and photos if it's damaged). We will send a replacement or give you a full refund, at no cost to you.

Address errors

Please check your shipping address at checkout. If you spot a mistake, contact us right away; we can update it as long as the order hasn't shipped yet.